Front Desk Supervisor

Bardessono; Minnetonka (MN); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka seeks a Front Office supervisor to lead staffing and operations at the front desk.

You will interview, hire, train and schedule front desk agents, supervise guest service staff, and ensure smooth check-in/out experiences while maintaining high service standards. Responsibilities include operating the MICROS system and coordinating with housekeeping and engineering to meet guest needs.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team-focused person delivering great guest experiences.
• Ability to work in an office environment at a front desk.

Responsibilities

• Staffing front office associates including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Knowledgable in Front Office roles and duties and perform duties as needed.
• Operate the MICROS system at the front office and handle daily transactions.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping and Engineering regarding guest rooms and maintenance requests.
• Greet and check guests in/out, answering questions and assisting guests.

Skills

Customer service

Team leadership

Communication skills

Multitasking

Job description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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