Guest Experience Supervisor — Front Desk Lead

WizeHire, Inc; Cincinnati (OH); On-site; USD 20,000 - 29,000; Full time

Job summary

Hilton Cincinnati Netherland Plaza in Cincinnati, OH, is seeking a Front Desk Supervisor to oversee daily front office operations and lead the reception team to ensure guest satisfaction.

You will train and supervise front desk agents, handle complex guest issues, run daily reports, manage cash drawers, and coordinate with housekeeping and maintenance to keep rooms ready. Availability includes nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Hospitality management degree preferred.

Responsibilities

• Train, schedule, and supervise front desk agents.
• Handle guest complaints and VIP arrivals; ensure smooth check-in/out.
• Run daily reports and monitor room inventory and assignments.
• Manage cash drawers, audit transactions, and verify billing.
• Coordinate with housekeeping and maintenance on room readiness.

Skills

Strong communication

Problem-solving

Multitasking

Education

High school diploma

Hospitality management degree

Tools

PMS

Job description

Hilton Cincinnati Netherland Plaza in Cincinnati, OH, is seeking a Front Desk Supervisor to oversee daily front office operations and lead the reception team to ensure guest satisfaction.

You will train and supervise front desk agents, handle complex guest issues, run daily reports, manage cash drawers, and coordinate with housekeeping and maintenance to keep rooms ready. Availability includes nights, weekends, and holidays.