Front Office Manager: Guest Experience Leader

Cincinnati Marriott at RiverCenter; Covington (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Early pay

Medical benefits

Dental benefits

Hotel discounts

Paid time off

401K

Job summary

Cincinnati Marriott at RiverCenter in Covington, KY is seeking a Guest Services Supervisor to lead the front desk team and ensure seamless, high-quality guest experiences from arrival through departure.

You will coach staff, manage reservations, and coordinate with other departments to maximize guest satisfaction. Nights, weekends, and holidays are required. Hotel benefits and growth opportunities available.

Qualifications

• High school diploma or equivalent required; hospitality certification preferred.
• Minimum 5 years combined guest services and supervisory experience in hotels or related areas.
• Proficient in MS Office (Outlook, Word, Excel) and basic financial reconciliation.

Responsibilities

• Greet guests warmly and deliver exceptional service throughout their stay.
• Lead and train the Guest Services team to meet and exceed standards.
• Respond to guest questions and requests promptly and effectively.
• Collaborate with other departments to ensure seamless guest experiences.
• Shift includes nights, weekends and holidays.

Skills

Guest services

Supervisory experience

MS Outlook/Word/Excel

PMS/Hotel software

Education

High school diploma or equivalent

Hotel and Restaurant Certification preferred

Tools

Hotel PMS system

Job description

Cincinnati Marriott at RiverCenter in Covington, KY is seeking a Guest Services Supervisor to lead the front desk team and ensure seamless, high-quality guest experiences from arrival through departure.

You will coach staff, manage reservations, and coordinate with other departments to maximize guest satisfaction. Nights, weekends, and holidays are required. Hotel benefits and growth opportunities available.