Guest Experience Supervisor, Front Desk

Main and Vine; Cincinnati (OH); On-site; USD 20,664 - 30,307; Part time

Job summary

21C Cincinnati is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. Responsibilities include supervising front desk Agents, handling guest concerns, and ensuring accurate check-in/check-out procedures.

The role requires strong communication, attention to detail, and leadership abilities to maintain high standards of hospitality. This position is part-time and based at the hotel, with typical front desk hours and weekend availability.

Qualifications

• High school diploma or equivalent required.
• Prior supervisory or leadership experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to read, analyze, and interpret procedure manuals and operational reports.
• Must be able to operate hotel property management systems and basic office equipment.

Responsibilities

• Provide a high level of customer service to all guests and visitors.
• Supervise Front Desk Agents during shifts.
• Ensure smooth front desk operations including check-in/check-out.
• Handle guest concerns and service recovery professionally.
• Train and coach Front Desk Agents on hotel policies and guest service standards.
• Pre-assign rooms including VIPs and special requests.
• Answer phone calls promptly with complete information.
• Balance daily shift banks and complete required reports and duties.
• Monitor room availability and daily selling status.

Skills

Customer service

Communication

Problem-solving

Supervisory experience

Multitasking

Attention to detail

Front desk systems

Flexibility

Organizational skills

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

21C Cincinnati is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. Responsibilities include supervising front desk Agents, handling guest concerns, and ensuring accurate check-in/check-out procedures.

The role requires strong communication, attention to detail, and leadership abilities to maintain high standards of hospitality. This position is part-time and based at the hotel, with typical front desk hours and weekend availability.