Front Desk Supervisor: Lead Guest Experience & Service

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality in Cincinnati seeks a Front Desk Supervisor to lead a guest-focused team and ensure smooth front desk operations. The role emphasizes professional interaction, problem resolution, and proactive service across a world-class property.

You will supervise shifts, train staff, and coordinate with maintenance and housekeeping to deliver exceptional experiences. A flexible schedule including nights and weekends is required.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• An outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Computer skills.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provide exceptional customer service by being engaging and taking sincere interest in guests.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues and coach the front desk team members to ensure a quality operation.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Maintain house bank and follow posting, charges, and refunds procedures.

Skills

Customer service

Engaging personality

Communication skills

Computer skills

Fast-paced setting

Flexible schedule

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality in Cincinnati seeks a Front Desk Supervisor to lead a guest-focused team and ensure smooth front desk operations. The role emphasizes professional interaction, problem resolution, and proactive service across a world-class property.

You will supervise shifts, train staff, and coordinate with maintenance and housekeeping to deliver exceptional experiences. A flexible schedule including nights and weekends is required.