Front Office Supervisor

WizeHire, Inc; Cincinnati (OH); On-site; USD 20,000 - 29,000; Full time

Job summary

Hilton Cincinnati Netherland Plaza in Cincinnati, OH, is seeking a Front Desk Supervisor to oversee daily front office operations and lead the reception team to ensure guest satisfaction.

You will train and supervise front desk agents, handle complex guest issues, run daily reports, manage cash drawers, and coordinate with housekeeping and maintenance to keep rooms ready. Availability includes nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Hospitality management degree preferred.

Responsibilities

• Train, schedule, and supervise front desk agents.
• Handle guest complaints and VIP arrivals; ensure smooth check-in/out.
• Run daily reports and monitor room inventory and assignments.
• Manage cash drawers, audit transactions, and verify billing.
• Coordinate with housekeeping and maintenance on room readiness.

Skills

Strong communication

Problem-solving

Multitasking

Education

High school diploma

Hospitality management degree

Tools

PMS

Job description

Hilton Cincinnati Netherland Plaza • Cincinnati, OH, US

The hotel front desk supervisor oversees daily front office operations, manages guest services, and leads the reception team to ensure high standards of guest satisfaction.

Staff Management: Train, schedule, and supervise front desk agents, coordinating work duties and breaks.

Guest Relations: Handle complex guest complaints, assist with VIP arrivals, and ensure smooth check-in and check-out procedures.

Operations: Run daily reports, monitor room inventory and assignments, and step in during busy periods or cover night shifts when needed.

Financial Tasks: Manage cash drawers, audit shift transactions, and verify billing accuracy.

Department Communication: Coordinate with housekeeping and maintenance teams to address room readiness and guest requests.

Education: High school diploma or equivalent; a hospitality management degree is often preferred.

Experience: 1 to 3 years of front desk or customer service experience, with prior leadership experience.

Skills: Strong communication, problem-solving, and multitasking abilities.

Technical Knowledge: Proficiency in hotel property management systems (PMS). Hilton experience preferred.

Availability: Flexibility to work a varied schedule, including nights, weekends, and holidays.

Compensation

$18 Hourly

A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs.

We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.