Front Desk Supervisor at the Marriott Cincinnati Northeast

Crestview Management, LLC; Mason (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A hospitality management company is seeking a Front Desk Supervisor for their facility in Mason, OH. The ideal candidate will oversee front desk operations, provide exceptional guest service, and lead a team of front desk staff. Responsibilities include handling guest inquiries, managing check-ins and check-outs, and training new employees on hotel procedures. Strong leadership and communication skills are essential for success in this role.

Qualifications

• Previous experience in a front desk or customer service role.
• Strong leadership and supervisory skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Supervise front desk staff and ensure they provide excellent customer service.
• Handle guest inquiries, complaints, and requests in a professional manner.
• Assist with check-ins and check-outs as needed.

Skills

Excellent communication

Customer service skills

Leadership skills

Multitasking ability

Job description

Front Desk Supervisor at Marriott Cincinnati Northeast

Location: Mason, OH, 45040

Job Description:

The Front Desk Supervisor at Marriott Cincinnati Northeast is responsible for overseeing the front desk operations and ensuring exceptional guest service. This individual will supervise front desk staff, handle guest inquiries and complaints, and assist with check-ins and check-outs. The Front Desk Supervisor will also be responsible for training new employees, maintaining accurate records, and ensuring that all front desk procedures are followed.

Responsibilities:

• Supervise front desk staff and ensure they provide excellent customer service
• Handle guest inquiries, complaints, and requests in a professional manner
• Assist with check-ins and check-outs as needed
• Train new front desk employees on hotel procedures and customer service standards
• Maintain accurate records of guest interactions and transactions
• Ensure that all front desk procedures are followed and that the front desk area is clean and organized

Qualifications:

• Previous experience in a front desk or customer service role
• Excellent communication and interpersonal skills
• Strong leadership and supervisory skills
• Ability to multitask and work in a fast-paced environment
• Knowledge of hotel procedures and systems