Front Desk Supervisor - Guest Experience & Team Leadership

WizeHire, Inc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Hilton Garden Inn Center City Philadelphia is seeking a Front Desk Supervisor to oversee daily front office operations, manage guest services, and lead the reception team to ensure high standards of guest satisfaction.

You will train and supervise agents, handle guest complaints including VIP arrivals, run daily reports, manage cash drawers, and coordinate with housekeeping and maintenance to keep rooms ready.

Qualifications

• 1–3 years of front desk or customer service experience
• Experience in a leadership role
• Hospitality or customer service experience preferred

Responsibilities

• Train, schedule, and supervise front desk agents.
• Handle guest complaints and VIP arrivals; ensure check-in/out procedures.
• Run daily reports and monitor room inventory.
• Manage cash drawers and audit shift transactions.
• Coordinate with housekeeping and maintenance to address room readiness and guest requests.

Skills

Communication

Problem-solving

Multitasking

Education

High school diploma

Hospitality management degree

Tools

PMS (Property Management System)

Job description

Hilton Garden Inn Center City Philadelphia is seeking a Front Desk Supervisor to oversee daily front office operations, manage guest services, and lead the reception team to ensure high standards of guest satisfaction.

You will train and supervise agents, handle guest complaints including VIP arrivals, run daily reports, manage cash drawers, and coordinate with housekeeping and maintenance to keep rooms ready.