Guest Experience Agent — Front Desk

Courtyard Fort Lauderdale Airport and Cruise; Florida; Presencial; USD 25.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Resumo da vaga

Courtyard Fort Lauderdale Airport and Cruise is seeking an unshakably positive and resilient Front Desk Agent to join our team. You will be the face of the hotel, greeting guests, assisting with check-in and check-out, and responding to requests with enthusiasm and professionalism.

In this fast-paced, high-energy role you will stay flexible, adapt to changing schedules, support a cooperative team, and resolve guest concerns promptly while maintaining a calm, welcoming demeanor during peak travel

Qualificações

• Must be positive, resilient and guest-focused
• Strong communication and smile while engaging guests

Responsabilidades

• Be the Face of the Hotel: greet guests, assist with check-in/check-out, respond to guest requests with enthusiasm and professionalism
• Demonstrate Reliability: arrive prepared for every shift, adapt to changes, maintain positive energy
• Stay Flexible and Adaptable: adjust to changing schedules, procedures and guest needs for seamless service
• Support Team Success: foster a cooperative, professional team environment
• Deliver Exceptional Service: resolve guest concerns promptly with a positive attitude and energy
• Thrive in a Fast-Paced Environment: manage a busy lobby during peak travel periods

Descrição da vaga

What We’re Looking For

We are seeking an unshakably positive and resilient Front Desk Agent to join our team. The hospitality industry moves fast, and things don't always go perfectly. We need someone who brings high energy, a genuine smile, and a calming presence to every shift. If you are someone who naturally stays upbeat under pressure, flips stressful moments into great customer experiences, and loves helping people, you will thrive here.

What You’ll Do

• Be the Face of the Hotel: Greet guests warmly, assist with check-in and check-out procedures, and respond to guest requests with enthusiasm and professionalism.
• Demonstrate Reliability: Arrive prepared for each shift, adapt well to operational changes, and maintain a strong work ethic and positive energy throughout the day.
• Stay Flexible and Adaptable: Quickly adjust to changing schedules, procedures, and guest needs to ensure seamless service.
• Support Team Success: Foster a cooperative, team-oriented environment by maintaining a positive and professional demeanor.
• Deliver Exceptional Service: Resolve guest concerns promptly while maintaining a positive attitude and high level of energy.
• Thrive in a Fast-Paced Environment: Effectively manage a busy lobby, particularly during peak flight and cruise travel periods.

Join Us!

We're looking for reliable, adaptable team members who are ready to make a difference every day. If that sounds like you, apply today and become part of our growing team!

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person