Guest Experience Agent — Front Desk

Courtyard Fort Lauderdale Airport and Cruise; Town of Florida (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Courtyard Fort Lauderdale Airport and Cruise is seeking an unshakably positive and resilient Front Desk Agent to join our team. You will be the face of the hotel, greeting guests, assisting with check-in and check-out, and responding to requests with enthusiasm and professionalism.

In this fast-paced, high-energy role you will stay flexible, adapt to changing schedules, support a cooperative team, and resolve guest concerns promptly while maintaining a calm, welcoming demeanor during peak travel

Qualifications

• Must be positive, resilient and guest-focused
• Strong communication and smile while engaging guests

Responsibilities

• Be the Face of the Hotel: greet guests, assist with check-in/check-out, respond to guest requests with enthusiasm and professionalism
• Demonstrate Reliability: arrive prepared for every shift, adapt to changes, maintain positive energy
• Stay Flexible and Adaptable: adjust to changing schedules, procedures and guest needs for seamless service
• Support Team Success: foster a cooperative, professional team environment
• Deliver Exceptional Service: resolve guest concerns promptly with a positive attitude and energy
• Thrive in a Fast-Paced Environment: manage a busy lobby during peak travel periods

Job description

Courtyard Fort Lauderdale Airport and Cruise is seeking an unshakably positive and resilient Front Desk Agent to join our team. You will be the face of the hotel, greeting guests, assisting with check-in and check-out, and responding to requests with enthusiasm and professionalism.

In this fast-paced, high-energy role you will stay flexible, adapt to changing schedules, support a cooperative team, and resolve guest concerns promptly while maintaining a calm, welcoming demeanor during peak travel