Front Desk Supervisor

Blue Sky Hospitality Solutions; Windsor Locks (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth

Employee discounts at Marriott hotels

Job summary

Blue Sky Hospitality Solutions seeks a Front Desk Supervisor for the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT. The ideal candidate will oversee front desk staff, manage operations, and provide exceptional customer service. Applicants should have 1-2 years of supervisory experience in hospitality, preferably at Marriott, and possess excellent communication skills.

Competitive salary and benefits are offered, along with opportunities for career development.

Qualifications

• 1-2 years of experience in a supervisory or leadership role in hotel front desk.
• Preferred experience with Marriott.
• Flexible availability including weekends and holidays.

Responsibilities

• Supervise front desk staff to maintain high service standards.
• Manage daily operations including check-ins and check-outs.
• Handle guest inquiries and complaints efficiently.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to multitask

Attention to detail

Tools

Hotel management software (e.g., OPERA, Fidelio)

Job description

Job Title: Front Desk Supervisor

Location: Fairfield Inn & Suites Hartford Airport - Windsor Locks, CT

Job Type: Full-Time

About Us

At the Fairfield Inn & Suites, Hartford Airport, we pride ourselves on delivering exceptional hospitality and memorable guest experiences. We’re looking for a motivated and experienced Front Desk Supervisor to lead our front desk team and ensure smooth daily operations.

Position Overview

As the Front Desk Supervisor, you will assist in overseeing the front desk staff, coordinate guest services, and ensure excellent customer service standards. You’ll be the first point of contact for our guests, providing a warm welcome and resolving any issues efficiently.

Key Responsibilities

• Supervise and support front desk staff to maintain high standards of service.
• Provide front desk coverage
• Manage daily front desk operations including check-ins, check-outs, and reservations.
• Train and mentor front desk team members.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Collaborate with housekeeping, maintenance, and management to ensure guest satisfaction.
• Maintain accurate records and reports related to front desk activities.
• Ensure compliance with hotel policies and procedures.

Qualifications

• Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory or leadership position required.
• Prior Marriott experience preferred
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in hotel management software (e.g., OPERA, Fidelio) is a plus.
• Flexible availability, including weekends and holidays.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A positive and collaborative work environment.
• Employee discounts at Marriott hotels.