Front Desk Experience Lead

Homewood Suites by Hilton Ft. Lauderdale Airport-Cruise Port; Fort Lauderdale (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare Insurance

401(k) Plan

STD & LTD

Life Insurance

Wellness Program

Vacation/Paid Time Off

Tuition Assistance

Discounted Hotel Room Rates

Community Service Program

Job summary

Homewood Suites by Hilton Ft. Lauderdale Airport-Cruise Port is seeking a Front Desk Supervisor to lead guest services at the lobby, ensuring a welcoming experience from check-in to check-out. You will manage guest inquiries, assist with registrations, and promote hotel amenities with professionalism.

The role requires strong communication, computer proficiency, and availability for varied shifts, including nights and weekends. A passion for hospitality and teamwork is essential.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to operate computers and POS systems.
• Bilingual Spanish a plus.
• Alcohol Compliance Certification within 3 months.
• Ability to work varied shifts including nights, weekends, and holidays.

Responsibilities

• Greet and assist guests; register and assign rooms.
• Handle check-in/check-out with accuracy.
• Respond to inquiries with a positive attitude.
• Promote hotel amenities and services.
• Communicate with other departments to ensure guest satisfaction.
• Attend team meetings and follow safety policies.

Skills

Effective communication

Customer service

Spanish language

Cash handling

Computer skills

Education

High school diploma or GED

Tools

POS systems

Job description

Homewood Suites by Hilton Ft. Lauderdale Airport-Cruise Port is seeking a Front Desk Supervisor to lead guest services at the lobby, ensuring a welcoming experience from check-in to check-out. You will manage guest inquiries, assist with registrations, and promote hotel amenities with professionalism.

The role requires strong communication, computer proficiency, and availability for varied shifts, including nights and weekends. A passion for hospitality and teamwork is essential.