Assistant Front Office Manager: Guest Experience Leader

Mainsail Lodging & Development; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free meals

Employee discounts

Tuition reimbursement

Job summary

Epicurean Hotel in Tampa, FL seeks an Assistant Front Office Manager to support operations across front desk, guest services, and valet. You will act as MOD in absence of the Front Office Manager and lead the front desk team to deliver exceptional guest experiences.

Ideal candidates have an Associate’s degree in Hospitality Management and at least two years’ front desk management experience, plus strong customer service, hotel software proficiency, and the ability to work evenings, weekends, and

Qualifications

• Associate’s degree in Hospitality Management preferred.
• Two years of Hotel Front Desk management experience.
• Exceptional customer service with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations.
• Act as Manager on Duty in the absence of the Front Office Manager.
• Monitor and manage guest check-in and check-out processes.
• Ensure the safety and cleanliness of the front desk and lobby areas.
• Perform other duties as assigned by the manager.

Skills

Customer service

Leadership

Problem solving

Education

Associate’s degree in Hospitality Management

Tools

Hotel management software

Microsoft Office

Job description

Epicurean Hotel in Tampa, FL seeks an Assistant Front Office Manager to support operations across front desk, guest services, and valet. You will act as MOD in absence of the Front Office Manager and lead the front desk team to deliver exceptional guest experiences.

Ideal candidates have an Associate’s degree in Hospitality Management and at least two years’ front desk management experience, plus strong customer service, hotel software proficiency, and the ability to work evenings, weekends, and