Assistant Front Office Manager: Guest Experience Leader

Luminary Hotel & Co; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plan

401(k)

Paid time off

Holiday pay

Tuition reimbursement

Bereavement leave

Employee discounts

Free employee meals

Job summary

Epicurean Hotel seeks an Assistant Front Office Manager to oversee daily front desk operations, manage check-in/check-out, and act as Manager on Duty in the absence of the Front Office Manager. You will champion guest satisfaction, safety, and a high standard of service across the lobby and front desk teams.

Ideal candidates have 2+ years in front desk management, strong customer service skills, and proficiency in hotel software and MS Office.

Qualifications

• Associate’s degree in Hospitality Management or related field preferred.
• Two years of hotel front desk management experience.
• Exceptional customer service with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Knowledge of hotel operations, including reservations, front desk, and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations.
• Act as Manager on Duty in the absence of the Front Office Manager.
• Monitor and manage guest check-in/check-out processes.
• Ensure safety and cleanliness of the front desk and lobby areas.
• Perform other duties as assigned by the manager.
• Lead and train front office staff to deliver exceptional service.
• Assist in recruiting, interviewing, and hiring front office staff.
• Collaborate with other hotel departments to meet guest needs.

Skills

Customer service

Leadership

Problem solving

Communication

Hospitality knowledge

Education

Associate degree in Hospitality Management

Tools

Hotel management software

Microsoft Office

Job description

Epicurean Hotel seeks an Assistant Front Office Manager to oversee daily front desk operations, manage check-in/check-out, and act as Manager on Duty in the absence of the Front Office Manager. You will champion guest satisfaction, safety, and a high standard of service across the lobby and front desk teams.

Ideal candidates have 2+ years in front desk management, strong customer service skills, and proficiency in hotel software and MS Office.