Front Office Supervisor: Guest Experience Leader

OTO Development; Saint Pete Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Office Supervisor at our Florida property to lead guest services at check-in/out, oversee the front desk team, and ensure a seamless stay.

You will operate the electronic reservation system, handle payments securely, and maintain daily reports and checklists. This role emphasizes guest satisfaction, teamwork, and adherence to safety protocols.

Join a company recognized in hospitality with competitive pay and benefits.

Qualifications

• You have 2+ years’ experience at a front desk or receptionist role.
• You enjoy working with people and go above and beyond for guests.
• You work well in a team and with others.
• You have excellent oral and written communication skills.
• You are a proactive problem solver focused on guest satisfaction.

Responsibilities

• Assist guests in check-in and check-out and throughout their stay.
• Work with the hotel’s electronic reservation system and other programs for a seamless workflow.
• Handle all financial matters, including credit card and cash transactions, securely and accurately.
• Anticipate guests’ needs to maximize the guest experience.
• Collaborate with team members to maintain a hospitable, customer-focused environment.
• Ensure accurate handling of reservations, check-in/check-out, and payments.
• Maintain administration of the front desk and reservation system.
• Comply with safety programs and emergency procedures.
• Complete required documentation (daily reports, checklists) in a timely manner.

Skills

Front desk experience

Customer service

Teamwork

Communication skills

Problem solving

Job description

OTO Development is seeking a Front Office Supervisor at our Florida property to lead guest services at check-in/out, oversee the front desk team, and ensure a seamless stay.

You will operate the electronic reservation system, handle payments securely, and maintain daily reports and checklists. This role emphasizes guest satisfaction, teamwork, and adherence to safety protocols.

Join a company recognized in hospitality with competitive pay and benefits.