Guest Experience Supervisor - Front Desk

Lafayette Park Hotel Corporation; St. Helena, Northern (CA, KY); Hybrid; USD 37,000 - 39,000; Full time

Job summary

Harvest Inn in St. Helena, California, is seeking a Front Desk Supervisor to lead the Front Office team and ensure exceptional guest experiences.

The role focuses on driving revenue, maintaining high service standards, and guiding associates to deliver flawless arrival and departure experiences. The ideal candidate will have prior Front Office experience, strong English communication, and the ability to coach staff, manage daily operations, and handle guest concerns with professionalism.

Qualifications

• Ability to use a moderately complex computer system.
• Ability to provide accurate information and respond to questions from managers, clients, customers, and the general public.
• Ability to deal with employees and customers with tact and diplomacy to resolve conflicts.
• Able to create Front Office reports, business correspondences and memos.
• Basic math skills.
• Excellent organizational skills.
• Ability to read, listen and communicate effectively in English.

Responsibilities

• Communicates all information regarding property promotions to the Front Office staff and other departments.
• Assists in training and supervising the Front Office staff.
• Follow all safety, hygiene and cleanliness protocols at all times.
• Provides feedback to the Front Office Manager for performance evaluations and coaching.
• Reviews group resumes, event schedules and daily reports and communicates necessary information to Front Office and staff.
• Fields guest complaints and researches to develop effective solutions.
• Resolves rate conflicts or facilities issues with guests.
• Inputs and retrieves information for file maintenance and Front Office reports.
• Participates in Front Office staff meetings to train and motivate staff.
• Runs reports to monitor data-entry accuracy and avoid reservation duplications.
• Supervises Front Office staff and enforces service standards.

Skills

Front Office systems

Guest service excellence

Communication in English

Training & supervision

Problem resolution

Math skills

Organization

Education

High school diploma (preferred)

Front Office experience (1 year preferred)

Job description

Harvest Inn in St. Helena, California, is seeking a Front Desk Supervisor to lead the Front Office team and ensure exceptional guest experiences.

The role focuses on driving revenue, maintaining high service standards, and guiding associates to deliver flawless arrival and departure experiences. The ideal candidate will have prior Front Office experience, strong English communication, and the ability to coach staff, manage daily operations, and handle guest concerns with professionalism.