Front Desk Supervisor: Lead Guest Experience

Sage Restaurant Group; Napa, Northern (CA, KY); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Employee Assistance Program

Hotel discounts

Restaurant discounts

Referral bonus

Job summary

Napa Valley Marriott Hotel & Spa in Napa, CA is seeking a Front Desk Supervisor to lead our front desk team and ensure smooth check-in/out, guest services, and accurate information. This full-time role reports to the management team and offers a chance to contribute to a premium guest experience at our resort-style property.

Responsibilities include supervising staff, coaching, resolving guest issues quickly, handling reservations, and maintaining cash handling accuracy.

Qualifications

• High school education or equivalent experience.
• 1+ year of full-time employment in a related front desk role.
• Knowledge of front desk procedures and hotel operations.
• Ability to operate computer, calculator and phone keyboards for cash handling.
• Strong customer service and communication skills.

Responsibilities

• Supervise front desk operations to ensure top service.
• Train and coach front desk staff.
• Resolve guest issues quickly to maintain satisfaction.
• Handle check-in/check-out procedures accurately.
• Assist with reservations and guest services.
• Operate PBX and wake-up call scheduling.
• Maintain cash handling accuracy and records.
• Provide timely hotel information to guests.

Skills

Front office procedures

Math aptitude

Customer service

Policies & procedures

Supervision/management

Communication skills

Second language

Computer/Calculator

Education

High school education

Job description

Napa Valley Marriott Hotel & Spa in Napa, CA is seeking a Front Desk Supervisor to lead our front desk team and ensure smooth check-in/out, guest services, and accurate information. This full-time role reports to the management team and offers a chance to contribute to a premium guest experience at our resort-style property.

Responsibilities include supervising staff, coaching, resolving guest issues quickly, handling reservations, and maintaining cash handling accuracy.