Guest Experience Lead – Front Desk Supervisor

Pyramid Global Hospitality; Minneapolis (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pet discount program

Flexible spending accounts

Matched 401K

Life

Critical illness coverage

Short- and long-term disability

Paid time off

Hotel discounts

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Rand Tower Hotel in Minneapolis. You will lead the front desk team, ensure outstanding guest service, and coordinate with Maintenance and Housekeeping to deliver a seamless experience.

This role requires a flexible schedule including nights, weekends, and holidays at a world-class property. Ideal candidates have prior hotel or resort experience, strong communication and leadership skills, and a passion for making guests feel

Qualifications

• Experience in customer service and guest interaction.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Strong communication skills, both verbal and written.
• Ability to perform well in a fast-paced environment.
• Experience in hotel or resort setting preferred.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren't quite right.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
• Work closely with Maintenance and Housekeeping to communicate and coordinate the day.
• Train, direct the work of, resolve issues, and coach front desk team members to ensure a quality operation.
• Maintain the Sundries shop, keeping inventory and ordering as necessary.
• Train all new Front Desk Agents to provide exceptional customer service.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Communicate all pertinent information to manager on duty.
• Follow procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Flexible schedule

Computer skills

Verbal communication

Written communication

Leadership

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Rand Tower Hotel in Minneapolis. You will lead the front desk team, ensure outstanding guest service, and coordinate with Maintenance and Housekeeping to deliver a seamless experience.

This role requires a flexible schedule including nights, weekends, and holidays at a world-class property. Ideal candidates have prior hotel or resort experience, strong communication and leadership skills, and a passion for making guests feel