Front Desk Lead: Guest Experience & Team Coaching

Pyramid Global Hospitality; Philadelphia (Philadelphia County); Presencial; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

Pyramid Global Hospitality is seeking a Front Desk Supervisor to lead our on-site guest services team and deliver WOW moments for every guest.

You will supervise daily shift activity, check guests in with accuracy, coordinate with Maintenance and Housekeeping, train new Front Desk Agents, and handle VIPs and special requests with professional courtesy.

Strong teamwork and a guest-first mindset are essential to maintain high service standards in a fast-paced environment.

Responsabilidades

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary
• Training all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Descrição da oferta de emprego

Pyramid Global Hospitality is seeking a Front Desk Supervisor to lead our on-site guest services team and deliver WOW moments for every guest.

You will supervise daily shift activity, check guests in with accuracy, coordinate with Maintenance and Housekeeping, train new Front Desk Agents, and handle VIPs and special requests with professional courtesy.

Strong teamwork and a guest-first mindset are essential to maintain high service standards in a fast-paced environment.