Head of Front Office & Guest Experience

BENCHMARK; United States; On-site; USD 80,000 - 95,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Department Head, Director of Front Office, to lead all Front Office operations with a focus on exceptional guest service and Forbes standards. You will supervise Front Desk, Guest Services, and Night Audit, and collaborate with the Resort Manager to ensure smooth arrivals and seamless guest experiences.

Responsibilities include hiring, training, payroll oversight, and maintaining high standards of cleanliness and hospitality.

Qualifications

• Experience leading Front Office operations in a luxury hotel.
• Strong customer service mindset and Forbes standards knowledge.
• Ability to manage payroll and vendor relationships.

Responsibilities

• Oversee Front Desk, Guest Services, and Night Audit staff.
• Direct hiring, training, and performance reviews.
• Ensure Forbes service standards are met at all times.
• Coordinate with Resort Manager and other departments.

Skills

Front Office Leadership

Staff Training

Guest Services

Budget & Payroll

Emergency Procedures

Education

Hospitality Management degree

Job description

Pyramid Global Hospitality is seeking a Department Head, Director of Front Office, to lead all Front Office operations with a focus on exceptional guest service and Forbes standards. You will supervise Front Desk, Guest Services, and Night Audit, and collaborate with the Resort Manager to ensure smooth arrivals and seamless guest experiences.

Responsibilities include hiring, training, payroll oversight, and maintaining high standards of cleanliness and hospitality.