Guest Experience Lead - Front Desk Supervisor

Pyramid Burlington Management; Portland (ME); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Hotel discounts program

Paid time off

Competitive 401(k) matching

Life insurance buy ups

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for a hotel in Portland, ME. You will lead a team to deliver exceptional guest service, manage check-in/check-out, and coordinate with maintenance and housekeeping to ensure seamless operations.

Ideal candidates have experience in customer service, a passion for hospitality, and the ability to respond professionally to guests and team members at all times. This role offers a chance to grow within a world-class property and brand.

Qualifications

• Experience in customer service preferred.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled.
• Help to resolve problems and WOW guests through recovery when things aren't quite right.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and special requests.
• Train, direct and coach the front desk team to ensure a quality operation.
• Promote and sell special hotel programs and interact with staff professionally.

Skills

Flexible schedule

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor for a hotel in Portland, ME. You will lead a team to deliver exceptional guest service, manage check-in/check-out, and coordinate with maintenance and housekeeping to ensure seamless operations.

Ideal candidates have experience in customer service, a passion for hospitality, and the ability to respond professionally to guests and team members at all times. This role offers a chance to grow within a world-class property and brand.