Guest Experience Supervisor, Front Desk

Remington Hospitality; Minnetonka (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka, MN is seeking a Front Desk/Guest Services lead to optimize staffing, supervise agents, and ensure smooth check-in/check-out experiences for guests. The role requires MICROS proficiency and a calm, guest-focused demeanor.

You will coordinate with Housekeeping and Engineering, handle daily reports, and support a team that delivers outstanding hospitality in a busy setting.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Calm under pressure

Team player

Flexibility (nights/weekends)

Customer service

Tools

MICROS system

Job description

Sheraton Minneapolis West Hotel in Minnetonka, MN is seeking a Front Desk/Guest Services lead to optimize staffing, supervise agents, and ensure smooth check-in/check-out experiences for guests. The role requires MICROS proficiency and a calm, guest-focused demeanor.

You will coordinate with Housekeeping and Engineering, handle daily reports, and support a team that delivers outstanding hospitality in a busy setting.