Guest Experience Supervisor – Front Desk

Homewood Suites by Hilton Miami - Airport West; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare Insurance (Medical, Dental,

401(k) Plan

STD & LTD

Life Insurance

Wellness Program

Vacation/Paid Time Off

Tuition Assistance

Discounted Hotel Room Rates

Community Service Program

Job summary

Homewood Suites by Hilton Miami - Airport West seeks a Front Desk Supervisor to deliver outstanding guest service at check-in and check-out, manage room assignments, and promote hotel services with a friendly, professional demeanor.

You will greet guests, handle inquiries, and coordinate with other departments to ensure seamless experiences. Prior hospitality or customer service background is preferred; Spanish language skills are a plus.

Qualifications

• High school diploma or GED completion.
• Ability to communicate effectively and clearly.
• Demonstrate good computer skills.
• Accurately handle cash and post charges.
• Hotel experience preferred but not mandatory, some customer service background required.
• Ability to speak Spanish is a plus.
• Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
• Requires the ability to work varied shifts, including nights, weekends and holidays.
• Time management skills.
• Ability to communicate effectively with the public and other employees.

Responsibilities

• Greet guests on every interaction using the 10/5 or 15/5 rule.
• Register guests and assign rooms.
• Conduct check-out processes.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Provide constant and consistent communication with other departments and supervisors/managers to ensure guest satisfaction.
• Follow all company and safety and security policies and procedures.

Skills

Communication

Cash handling

Computer skills

Customer service

Spanish (bonus)

Time management

Shift flexibility

Alcohol Certification

Education

High school diploma or GED

Job description

Homewood Suites by Hilton Miami - Airport West seeks a Front Desk Supervisor to deliver outstanding guest service at check-in and check-out, manage room assignments, and promote hotel services with a friendly, professional demeanor.

You will greet guests, handle inquiries, and coordinate with other departments to ensure seamless experiences. Prior hospitality or customer service background is preferred; Spanish language skills are a plus.