Front Desk Supervisor

SpringHill Suites Miami Airport South; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Group insurance including medical, dental, vision

Paid time off

Company-matched 401(k) plan

Voluntary benefits

Life enrichment benefits

Daily pay option

Job summary

SpringHill Suites Miami Airport South in Miami, Florida, is looking for a Front Desk Supervisor. This role is crucial as you will create memorable experiences for our guests upon their arrival. You will lead the front desk staff, ensuring service excellence and guest loyalty.

The ideal candidate should have customer service experience, strong communication skills, and be capable of handling cash. You must be flexible to work evenings, weekends, and holidays.

Qualifications

• Previous customer service experience in a fast-paced environment is ideal.
• Strong verbal and written communication skills are necessary.
• Ability to stand for an entire shift and lift at least 25 pounds.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously.
• Apply problem-solving skills to resolve guest issues.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Job description

Location

SpringHill Suites Miami Airport South

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

We offer eligible employees a number of benefits to enhance their health and well‑being:

• Group insurance, including medical, dental, vision and company‑paid life insurance
• Paid time off
• Company‑matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all front desk checklists and programs are followed and review daily work to confirm it is error‑free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience in a fast‑paced, guest‑facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.