Front Desk Supervisor — Lead Guest Experience & Team

SpringHill Suites Miami Airport South; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Group insurance including medical, dental, vision

Paid time off

Company-matched 401(k) plan

Voluntary benefits

Life enrichment benefits

Daily pay option

Job summary

SpringHill Suites Miami Airport South in Miami, Florida, is looking for a Front Desk Supervisor. This role is crucial as you will create memorable experiences for our guests upon their arrival. You will lead the front desk staff, ensuring service excellence and guest loyalty.

The ideal candidate should have customer service experience, strong communication skills, and be capable of handling cash. You must be flexible to work evenings, weekends, and holidays.

Qualifications

• Previous customer service experience in a fast-paced environment is ideal.
• Strong verbal and written communication skills are necessary.
• Ability to stand for an entire shift and lift at least 25 pounds.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously.
• Apply problem-solving skills to resolve guest issues.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Job description

SpringHill Suites Miami Airport South in Miami, Florida, is looking for a Front Desk Supervisor. This role is crucial as you will create memorable experiences for our guests upon their arrival. You will lead the front desk staff, ensuring service excellence and guest loyalty.

The ideal candidate should have customer service experience, strong communication skills, and be capable of handling cash. You must be flexible to work evenings, weekends, and holidays.