GUEST SERVICE SUPERVISOR

DIMENSION MASTER; Miami (FL); On-site; USD 19,320 - 27,517; Full time

Job summary

DIMENSION MASTER in Miami, FL is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team from arrival to departure.

You will train staff, coach on service recovery, manage checkins and inquiries, handle guest concerns professionally, and ensure brand standards are followed while maintaining logs and shift information. This role offers a positive, team-oriented environment with growth opportunities in front office leadership.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional demeanor and dependable.
• Comfortable with hotel systems and computer use.
• Flexible to work shifts including holidays and weekends.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support checkins, checkouts, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk supervision

Customer service

Team leadership

Problem solving

Multitasking

Hospitality systems

Tools

Hotel systems

Job description

Job Location: Miami, FL 33126 • Position Type: Full Time • Salary Range: $17.00 - $17.50 Hourly • Job Shift: Any

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role

As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support checkins, checkouts, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Qualifications

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems
• Flexible to work any shifts including holidays and weekend

EOE