Guest Experience Supervisor - Front Desk

Spire Hospitality; Lake Oswego (OR); On-site; USD 42,000 - 60,000; Full time

Job summary

Spire Hospitality is seeking a Front Desk Supervisor in Lake Oswego, OR to lead the guest service team and ensure high-quality service at the front desk. You will manage check-ins/outs, resolve guest issues, and promote hotel programs while maintaining accuracy in payments and records.

The role requires strong communication, math, and computer skills, with the ability to train staff and handle emergencies calmly during busy hotel periods.

Qualifications

• Ability to effectively deal with internal and external customers with tact and diplomacy.
• Basic math skills and ability to use a calculator for moderately complex calculations.
• Ability to listen and communicate clearly in English.
• Ability to input and retrieve information using a computer system.
• Ability to stand and perform duties behind the front desk.
• Ability to respond to emergencies with calm, professional conduct.

Responsibilities

• Direct and instruct guest service representatives with clear, actionable guidance.
• Greet guests warmly, listen to requests, and provide accurate local information.
• Complete registration, assign rooms, promote marketing programs, and manage keys and deposits.
• Handle credit cards, cash, vouchers, and balance the house bank; post charges as needed.
• Answer phones promptly and relay messages; manage mail and faxes for guests.
• Maintain composure during busy periods and resolve guest issues with appropriate solutions.
• Escort guests to rooms when needed and prepare daily arrival/departure forecasts.
• File registration cards and manage secure deposit boxes as required.

Skills

Guest service

Leadership

Communication

Cash handling

Computer skills

Problem solving

Education

High school diploma or equivalent

Job description

Spire Hospitality is seeking a Front Desk Supervisor in Lake Oswego, OR to lead the guest service team and ensure high-quality service at the front desk. You will manage check-ins/outs, resolve guest issues, and promote hotel programs while maintaining accuracy in payments and records.

The role requires strong communication, math, and computer skills, with the ability to train staff and handle emergencies calmly during busy hotel periods.