Guest Experience Specialist — Front Desk

Spire Hospitality; Lake Oswego (OR); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Early pay or earned wage access

Dental

Vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401(k)

Life insurance

Short- & long-term disability

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality is seeking a friendly Front Desk Associate for the Hilton Garden Inn Portland/Lake Oswego. You will warmly welcome guests and ensure a seamless check-in and stay, collaborating with a courteous front desk team to craft memorable experiences.

This role requires one year of front desk or guest-facing experience, strong computer skills with MS Office, and the ability to multitask in a fast-paced hotel environment. We offer full-time hours and a comprehensive benefits package.

Qualifications

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• Proficient computer skills with MS Suite-Outlook, Word, Excel.
• Previous experience with hotel PMS systems a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Front desk experience

MS Office (Outlook/Word/Excel)

PMS systems

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

PMS systems

Job description

Spire Hospitality is seeking a friendly Front Desk Associate for the Hilton Garden Inn Portland/Lake Oswego. You will warmly welcome guests and ensure a seamless check-in and stay, collaborating with a courteous front desk team to craft memorable experiences.

This role requires one year of front desk or guest-facing experience, strong computer skills with MS Office, and the ability to multitask in a fast-paced hotel environment. We offer full-time hours and a comprehensive benefits package.