Guest Experience & Front Office Leader

Remington Hospitality; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Remington Hospitality in Orlando is seeking a skilled Front Desk Supervisor to ensure premier guest experiences and smooth front office operations.

You will supervise front desk teams, hire and train staff, and coordinate shift coverage while maintaining high service standards. The role requires hands-on guest interaction and strong problem-solving abilities to resolve issues promptly.

Qualifications

• Experience in front desk operations at a hotel.
• Strong customer service and problem-solving skills.
• Ability to supervise and train front desk staff.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Resolve guest complaints, ensuring guest satisfaction in each interaction; investigate situations and provide creative solutions.
• Accurately manage and operate the MICROS system at the front office, including daily transactions and less frequent tasks.

Skills

Guest relations

Staff management

Communication

Tools

MICROS system

Job description

Remington Hospitality in Orlando is seeking a skilled Front Desk Supervisor to ensure premier guest experiences and smooth front office operations.

You will supervise front desk teams, hire and train staff, and coordinate shift coverage while maintaining high service standards. The role requires hands-on guest interaction and strong problem-solving abilities to resolve issues promptly.