Guest Experience Supervisor

Lodging Dynamics; Hawaii; On-site; USD 32,000 - 42,000; Full time

Job summary

Lodging Dynamics seeks a front desk associate to greet guests, manage check-ins/outs, and handle inquiries with courtesy. The role emphasizes accurate registration, reservation management, and adherence to hotel SOPs.

You will resolve issues, assist guests with services, and maintain professional standards during shifts. Experience ranges from three months to a year in a related hospitality position; strong computer skills and a friendly attitude are essential for success in this team-oriented

Qualifications

• High School diploma or GED; good math skills.
• Computer literate and comfortable using hotel front desk systems.
• Valid driver’s license and cash-handling experience preferred.
• Ability to communicate effectively with the public and colleagues; fluency in English.

Responsibilities

• Lead a shift and handle all customer care issues.
• Check-in and check-out guests; respond to inquiries professionally.
• Register guests and assign rooms; honor special requests when possible.
• Pre-register, block reservations, and manage future bookings per rate structures.
• Handle guest check-ins/check-outs per policies; process payments.
• Resolve complaints and assist guests with hotel services and directions.
• Cancel reservations per procedure; maintain courteous service at all times.

Skills

Friendly demeanor

Computer skills

Education

High School Diploma / GED

Job description

Lodging Dynamics seeks a front desk associate to greet guests, manage check-ins/outs, and handle inquiries with courtesy. The role emphasizes accurate registration, reservation management, and adherence to hotel SOPs.

You will resolve issues, assist guests with services, and maintain professional standards during shifts. Experience ranges from three months to a year in a related hospitality position; strong computer skills and a friendly attitude are essential for success in this team-oriented