Guest Experience Supervisor - Front Desk

The Westin Dallas Downtown; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

The Westin Dallas Downtown is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will supervise staff, handle guest inquiries and complaints, and assist with check-ins and check-outs while maintaining accurate records.

This role requires leadership, strong communication, and the ability to train new employees in a fast-paced hotel environment. A high school diploma or equivalent is required.

Qualifications

• Previous experience in a front desk at a hotel required.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of hotel procedures and systems.
• High school diploma or equivalent.

Responsibilities

• Supervise front desk staff and ensure they provide excellent customer service.
• Handle guest inquiries, complaints, and requests in a professional manner.
• Assist with check-in and check-out as needed.
• Train new front desk employees on hotel procedures and customer service standards.
• Maintain accurate records of guest interactions and transactions.
• Ensure that all front desk procedures are followed and that the front desk area is clean and organized.

Skills

Leadership

Communication

Customer service

Multitasking

Training

Education

High School Diploma or equivalent

Job description

The Westin Dallas Downtown is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will supervise staff, handle guest inquiries and complaints, and assist with check-ins and check-outs while maintaining accurate records.

This role requires leadership, strong communication, and the ability to train new employees in a fast-paced hotel environment. A high school diploma or equivalent is required.