Front Desk Supervisor

Marriott-International; Dallas (TX); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Westin Dallas Downtown, part of Marriott International, seeks a Front Desk Supervisor to oversee daily front desk operations and ensure outstanding guest service. You will supervise staff, handle inquiries and complaints, assist with check-ins/check-outs, and train new employees.

The role requires leadership, strong communication, and the ability to multitask in a fast-paced hotel environment. Maintain accurate records and ensure procedures are consistently followed to uphold service standards.

Qualifikationen

• Experience at a hotel front desk is required.
• Excellent communication and interpersonal abilities are essential.
• Strong leadership and supervisory capabilities are important.
• Ability to multitask in a fast-paced environment.
• Knowledge of hotel procedures and systems is beneficial.

Aufgaben

• Supervise front desk staff and ensure they provide excellent customer service.
• Handle guest inquiries, complaints, and requests professionally.
• Assist with check-ins and check-outs as needed.
• Train new front desk employees on hotel procedures and customer service standards.
• Maintain accurate records of guest interactions and transactions.
• Ensure front desk procedures are followed and the area is clean and organized.

Kenntnisse

Communication skills

Interpersonal skills

Leadership

Multitasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job Description:

The Front Desk Supervisor at Westin Dallas Downtown is responsible for overseeing the front desk operations and ensuring exceptional guest service. This individual will supervise front desk staff, handle guest inquiries and complaints, and assist with check-ins and check-outs. The Front Desk Supervisor will also be responsible for training new employees, maintaining accurate records, and ensuring that all front desk procedures are followed.

Responsibilities:

• Supervise front desk staff and ensure they provide excellent customer service.
• Handle guest inquiries, complaints, and requests in a professional manner.
• Assist with check-ins and check-outs as needed.
• Train new front desk employees on hotel procedures and customer service standards.
• Maintain accurate records of guest interactions and transactions.
• Ensure that all front desk procedures are followed and that the front desk area is clean and organized.

Qualifications:

• Previous experience in a front desk at a hotel required.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of hotel procedures and systems.
• High school diploma or equivalent.