Hampton Inn Dallas Downtown - Front Desk Supervisor

Aimbridge Hospitality; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company in Dallas is seeking a Front Desk Supervisor to enhance guest experiences and lead a team. The ideal candidate has 2-3 years in hotel operations, strong leadership qualities, and a knack for customer service. Responsibilities include smooth check-ins, managing operational tasks, and strategizing for revenue. We offer competitive benefits post-hiring, including medical coverage and paid time off, in an engaging work environment where teamwork is celebrated.

Qualifications

• 2-3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.

Responsibilities

• Greet guests warmly and ensure smooth check-ins and check-outs.
• Manage operations and track logs to ensure service excellence.
• Strategize on rates and packages to boost room revenue.
• Train and lead the team, addressing guest concerns confidently.

Skills

Guest Experience Pro

Operations Management

Revenue Management

Team Leadership

Problem Solving

Education

High School diploma or equivalent

College coursework in a related field

Job description

Hampton Inn Dallas Downtown - Front Desk Supervisor Address 1700 Commerce St, Dallas, TX, 75201

Job Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&DD Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Downtown Dallas attractions within reach. Find us in the heart of downtown near I-30. We’re opposite the flagship Neiman Marcus store, less than a mile from the convention center and the Deep Ellum entertainment district. The Cotton Bowl Stadium, American Airlines Center, and the Children's Aquarium at Fair Park are within three miles of our hotel. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!