Guest Experience Lead - Front Desk Supervisor

Marriott-International; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Westin Dallas Downtown, part of Marriott International, seeks a Front Desk Supervisor to oversee daily front desk operations and ensure outstanding guest service. You will supervise staff, handle inquiries and complaints, assist with check-ins/check-outs, and train new employees.

The role requires leadership, strong communication, and the ability to multitask in a fast-paced hotel environment. Maintain accurate records and ensure procedures are consistently followed to uphold service standards.

Qualifications

• Experience at a hotel front desk is required.
• Excellent communication and interpersonal abilities are essential.
• Strong leadership and supervisory capabilities are important.
• Ability to multitask in a fast-paced environment.
• Knowledge of hotel procedures and systems is beneficial.

Responsibilities

• Supervise front desk staff and ensure they provide excellent customer service.
• Handle guest inquiries, complaints, and requests professionally.
• Assist with check-ins and check-outs as needed.
• Train new front desk employees on hotel procedures and customer service standards.
• Maintain accurate records of guest interactions and transactions.
• Ensure front desk procedures are followed and the area is clean and organized.

Skills

Communication skills

Interpersonal skills

Leadership

Multitasking

Education

High school diploma or equivalent

Job description

Westin Dallas Downtown, part of Marriott International, seeks a Front Desk Supervisor to oversee daily front desk operations and ensure outstanding guest service. You will supervise staff, handle inquiries and complaints, assist with check-ins/check-outs, and train new employees.

The role requires leadership, strong communication, and the ability to multitask in a fast-paced hotel environment. Maintain accurate records and ensure procedures are consistently followed to uphold service standards.