Guest Experience Supervisor - Front Office

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free room nights worldwide

Medical, Dental, Vision coverage

401(k) with company match

Paid Time Off

Job summary

Hyatt Regency DFW is seeking a Front Office Supervisor to lead the Front Office team, ensuring memorable guest experiences and smooth daily operations at our hotel near Dallas/Fort Worth International Airport. This on-property role emphasizes coaching, staffing support, and service excellence in a bustling, guest-focused environment.

The ideal candidate has Front Office experience, a proven supervisory background, and strong communication skills.

Qualifications

• Experience in Front Office operations
• Demonstrated leadership or supervisory ability
• Strong guest service mindset and service standards
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced hotel environment

Responsibilities

• Lead and motivate Front Office associates to deliver exceptional guest service.
• Support guest check-in/check-out and service recovery activities.
• Coach and develop team members through feedback and training.
• Assist with staffing and scheduling as needed.
• Ensure adherence to Hyatt standards, policies and procedures.
• Handle guest inquiries and requests with professionalism.
• Process payments and maintain accurate guest records.
• Collaborate with hotel leadership to drive guest satisfaction.

Skills

Front Office experience

Leadership experience

Guest service excellence

Communications skills

Job description

Hyatt Regency DFW is seeking a Front Office Supervisor to lead the Front Office team, ensuring memorable guest experiences and smooth daily operations at our hotel near Dallas/Fort Worth International Airport. This on-property role emphasizes coaching, staffing support, and service excellence in a bustling, guest-focused environment.

The ideal candidate has Front Office experience, a proven supervisory background, and strong communication skills.