Guest Service Supervisor in Dallas

Energy Jobline ZR; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Energy Jobline ZR is seeking a Front Desk Supervisor in Dallas to greet guests, manage registrations, and oversee frontline staff. You will ensure outstanding service, handle check-ins/outs, and maintain knowledge of hotel amenities and promotions.

The role requires supervisory experience, strong English communication, and proficiency with Microsoft Office. It offers a dynamic, on-site work environment with varied shifts across evenings and weekends.

Qualifications

• 2–3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent.
• College coursework in related field is helpful.
• Previous supervisory responsibility.
• Fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Ability to stand for long periods of time.
• Able to work with little or no supervision.
• Demonstrate multitasking, attention to detail, and problem solving.
• Work well under pressure in a varied schedule including evenings, nights, weekends, and holidays.

Responsibilities

• Greet and register guests with a friendly, professional demeanor.
• Handle check-ins and check-outs efficiently.
• Obtain guest information for reservations.
• Answer inquiries about hotel services, hours, and amenities.
• Be aware of rates, packages, and promotions.
• Maintain knowledge of property amenities and local attractions.
• Operate Front Desk computer system.
• Receive and distribute packages, mail, and messages.
• Assist in training new hires and current staff.
• Perform duties as directed by management.

Skills

Customer service

Communication

Multitasking

Problem solving

Fluent English

Supervision

Education

High School diploma or equivalent

College coursework in related field

Tools

Microsoft Office

Job description

Job DescriptionJob DescriptionDescription:

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. The Front Desk Supervisor needs set an example for the agents as well as oversee their job performance.

RESPONSIBILITIES:

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Help maintain productivity levels at or above budgeted standards.
• Assist in training of new hires and current associates on a regular basis.
• Perform any other duty as required by management.

Requirements:

QUALIFICATIONS:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility .
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays