Luxury Front Desk Supervisor - Guest Experience Leader

Hôtel Swexan; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Hôtel Swexan in Dallas seeks a Front Desk Supervisor to lead the front desk team, ensuring efficient operations and outstanding guest satisfaction. The role focuses on professional information delivery, timeliness, and high service standards for arriving, staying, and departing guests.

Responsibilities include supervising daily shift processes, training staff, resolving guest issues quickly, and collaborating with housekeeping, reservations, and other departments.

Qualifications

• Experience as Front Desk supervisor in a hotel, preferably luxury brand.
• Bachelor's degree, preferred.
• Proficiency in Microsoft Office (Excel and Word).

Responsibilities

• Oversee front desk operations to ensure smooth, guest-focused service.
• Respond to inquiries, handle reservations, and resolve guest issues promptly.
• Train, coach, and direct front desk staff; model professional standards.
• Collaborate with housekeeping and reservations to optimize operations.
• Ensure billing accuracy and manage phone wake-up calls and messages.

Skills

Front desk supervision

Guest services

Leadership

Microsoft Excel

Microsoft Word

Hospitality knowledge

Education

Bachelor's degree

Tools

MS Office

Job description

Hôtel Swexan in Dallas seeks a Front Desk Supervisor to lead the front desk team, ensuring efficient operations and outstanding guest satisfaction. The role focuses on professional information delivery, timeliness, and high service standards for arriving, staying, and departing guests.

Responsibilities include supervising daily shift processes, training staff, resolving guest issues quickly, and collaborating with housekeeping, reservations, and other departments.