Guest Experience Front Desk Specialist

TEXAS WESTERN MANAGEMENT PARTNERS; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS Dallas is seeking a Front Desk Associate for a full-time, day-shift role at Homewood Suites Dallas Downtown. You will welcome guests, manage check-ins/outs, handle payments, and promote hotel services.

Responsibilities include reservations coordination, guest inquiries, up-selling to maximize room rates, and ensuring a courteous, efficient guest experience in a busy hotel environment.

Responsibilities

• Book guest reservations and coordinate with the reservation center.
• Register guests into the hotel and assign rooms using up-selling techniques.
• Handle confidential guest information with a high degree of integrity.
• Answer and route calls; take guest messages with accuracy.
• Assist with sales and marketing efforts as directed by the GM.
• Provide wake-up calls when requested and document guest data.
• Maintain cleanliness of the lobby and common areas; perform laundry tasks as directed.
• Process guest check-ins/outs and handle payments per policies.
• Promote hotel services and inform guests about local events and attractions.
• Coordinate guest transportation when needed and resolve issues promptly.

Job description

TEXAS WESTERN MANAGEMENT PARTNERS Dallas is seeking a Front Desk Associate for a full-time, day-shift role at Homewood Suites Dallas Downtown. You will welcome guests, manage check-ins/outs, handle payments, and promote hotel services.

Responsibilities include reservations coordination, guest inquiries, up-selling to maximize room rates, and ensuring a courteous, efficient guest experience in a busy hotel environment.