Guest Experience Supervisor, Front Desk

Hilton; Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilton in Charleston is seeking a Front Office Supervisor to lead daily front desk operations and deliver memorable guest experiences. You will supervise the front office team, coordinate check-ins and check-outs, and ensure smooth service delivery across the lobby.

The role emphasizes guest satisfaction, team mentorship, and real-time problem resolution. You will train staff, monitor lobby flow, and adjust coverage to maintain high standards of hospitality in a fast-paced environment.

Qualifications

• Experience supervising front desk operations.
• Strong guest-service skills.
• Ability to train and mentor staff.

Responsibilities

• Supervise front office team and ensure smooth check-ins/check-outs.
• Schedule shifts, assign tasks, and provide on-the-spot coaching.
• Resolve guest issues and support escalation when needed.
• Monitor lobby flow and adjust staffing to maintain service levels.

Skills

Front office supervision

Guest service

Team leadership

Job description

Hilton in Charleston is seeking a Front Office Supervisor to lead daily front desk operations and deliver memorable guest experiences. You will supervise the front office team, coordinate check-ins and check-outs, and ensure smooth service delivery across the lobby.

The role emphasizes guest satisfaction, team mentorship, and real-time problem resolution. You will train staff, monitor lobby flow, and adjust coverage to maintain high standards of hospitality in a fast-paced environment.