Front Desk Supervisor - Home2 Suites Charleston Daniel Island

Hilton; Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilton in Charleston is seeking a Front Office Supervisor to lead daily front desk operations and deliver memorable guest experiences. You will supervise the front office team, coordinate check-ins and check-outs, and ensure smooth service delivery across the lobby.

The role emphasizes guest satisfaction, team mentorship, and real-time problem resolution. You will train staff, monitor lobby flow, and adjust coverage to maintain high standards of hospitality in a fast-paced environment.

Qualifications

• Experience supervising front desk operations.
• Strong guest-service skills.
• Ability to train and mentor staff.

Responsibilities

• Supervise front office team and ensure smooth check-ins/check-outs.
• Schedule shifts, assign tasks, and provide on-the-spot coaching.
• Resolve guest issues and support escalation when needed.
• Monitor lobby flow and adjust staffing to maintain service levels.

Skills

Front office supervision

Guest service

Team leadership

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor , you're not just supervising daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership . A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.