Guest Experience Front Desk Lead

Hilton; Charleston (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Travel perks

ESPP — Employee Stock Purchase Program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton in Charleston, SC is seeking a Front Office Supervisor to lead the front desk team and deliver warm, memorable guest experiences. You will oversee check-ins, check-outs, and daily operations to maintain exceptional service levels.

The role requires strong leadership, a passion for hospitality, and the ability to train and mentor staff in a fast-paced environment. This on-site position offers growth within Hilton’s award-winning workplace culture.

Qualifications

• Experience supervising front office operations.
• Strong guest service orientation and problem-solving skills.
• Ability to lead and train a team in a fast-paced environment.

Responsibilities

• Supervise front office team: lead daily operations, ensure smooth check-ins/check-outs and guest service.
• Lead day-to-day team operations: create schedules, assign tasks, conduct pre-shift meetings, provide coaching.
• Lead guest issue resolution: address inquiries and escalated issues with the team.
• Manage lobby flow: monitor guest traffic and adjust coverage for efficiency.

Skills

Front office supervision

Guest service delivery

Team leadership

Tools

Hospitality software

Job description

Hilton in Charleston, SC is seeking a Front Office Supervisor to lead the front desk team and deliver warm, memorable guest experiences. You will oversee check-ins, check-outs, and daily operations to maintain exceptional service levels.

The role requires strong leadership, a passion for hospitality, and the ability to train and mentor staff in a fast-paced environment. This on-site position offers growth within Hilton’s award-winning workplace culture.