Guest Services Leader: Hospitality & Experience

Hilton; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

EAP and mental health resources

Generous PTO and health plans

Job summary

Hilton in Charleston, SC seeks a Guest Services Manager to oversee day-to-day guest services operations and deliver memorable experiences for every guest. You will lead a team, manage express services like bell, luggage, and valet, and drive service excellence across the department.

The role emphasizes integrity, leadership, and a proactive ownership mindset to ensure an exceptional stay for guests and a positive work environment for the team.

Qualifications

• Hospitality-driven mindset and a passion for guest satisfaction.
• Commitment to integrity and doing the right thing.
• Strong leadership and teamwork skills.
• Ownership mindset with accountability.
• Focus on urgency and delivering memorable experiences.

Responsibilities

• Oversee day-to-day guest services operations across bell, luggage, valet, and related systems.
• Track guest satisfaction and guide improvements to elevate service.
• Lead budgeting, forecasting, policy enforcement, and special projects.
• Coach and develop team members to maintain a positive work environment.

Job description

Hilton in Charleston, SC seeks a Guest Services Manager to oversee day-to-day guest services operations and deliver memorable experiences for every guest. You will lead a team, manage express services like bell, luggage, and valet, and drive service excellence across the department.

The role emphasizes integrity, leadership, and a proactive ownership mindset to ensure an exceptional stay for guests and a positive work environment for the team.