Guest Experience & Front Desk Specialist

LBA Hospitality; North Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

LBA Hospitality in North Charleston, SC, is seeking a Guest Services Supervisor to manage front desk operations, greet guests, handle reservations, and promote hotel amenities.

You will serve as Manager on Duty, respond to guest requests, and maintain communication with management to ensure a seamless check-in/check-out while upholding LBA standards. This role requires standing, safety awareness, and proactive guest service.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred.
• High school diploma or equivalent of same.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.

Skills

Customer service

Phone etiquette

English proficiency

Education

High school diploma

Tools

Property Management System (PMS)

Job description

LBA Hospitality in North Charleston, SC, is seeking a Guest Services Supervisor to manage front desk operations, greet guests, handle reservations, and promote hotel amenities.

You will serve as Manager on Duty, respond to guest requests, and maintain communication with management to ensure a seamless check-in/check-out while upholding LBA standards. This role requires standing, safety awareness, and proactive guest service.