Guest Experience Supervisor

Hilton Garden Inn San Jose Airport; San Jose (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Company-matched 401(k)

Get paid daily

Employee assistance program

Job summary

Hilton Garden Inn San Jose Airport in California is seeking a Front Desk Supervisor who will be the first impression for guests and lead the front desk team to deliver exceptional service throughout their stay.

You will ensure prompt, courteous service across shifts, handle guest requests, manage check-in/check-out with accuracy, and collaborate with other departments to maintain smooth operations and guest loyalty.

Qualifications

• Customer service experience in a fast-paced, guest-facing environment.
• Cash handling experience.
• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Able to stand for entire shift and lift 25 pounds.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Multitasking

Job description

Hilton Garden Inn San Jose Airport in California is seeking a Front Desk Supervisor who will be the first impression for guests and lead the front desk team to deliver exceptional service throughout their stay.

You will ensure prompt, courteous service across shifts, handle guest requests, manage check-in/check-out with accuracy, and collaborate with other departments to maintain smooth operations and guest loyalty.