Guest Experience Specialist — Front Desk

Murrieta Hot Springs Resort; Marietta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton Atlanta/Marietta Hotel & Conference Center is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure smooth operations across daily transactions. You will assist with pre-registration, reservations, and block room assignments while maintaining knowledge of rates and policies.

The role requires strong guest service skills, a collaborative mindset, and the ability to work nights, weekends, and holidays as needed.

Qualifications

• Strong work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Enjoys being part of a team that delivers great guest experiences.

Responsibilities

• Greet guests and check them in/out promptly and professionally; assist with pre-registration and reservation blocking as needed.
• Post charges accurately and efficiently across all transactions.
• Maintain full working knowledge of Front Office systems (computer or manual) for daily transactions.
• Handle cash, checks, and credit card information accurately and securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and related procedures; handle same-day reservations and cancellations/relocations.

Skills

Work ethic

Team player

Flexibility

Job description

Hilton Atlanta/Marietta Hotel & Conference Center is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure smooth operations across daily transactions. You will assist with pre-registration, reservations, and block room assignments while maintaining knowledge of rates and policies.

The role requires strong guest service skills, a collaborative mindset, and the ability to work nights, weekends, and holidays as needed.