Guest Experience Supervisor, Food & Beverage

Entertainment Places; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Life Insurance

Job summary

SeaWorld Parks & Entertainment in Tampa seeks a motivated ambassador supervisor to lead a team and deliver exceptional guest experiences. You will model the highest standards of service and foster a positive atmosphere for all guests and coworkers.

You will prepare and track daily, weekly, and monthly reports, coordinate ambassador schedules, address complaints, train ambassadors, and ensure food quality, safety, and facility standards are met.

Qualifications

• Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Have strong written and verbal communication skills
• Have strong basic math skills using whole numbers, common fractions and decimals
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs
• Have working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Responsibilities

• Create ambassador schedules and maintain Kronos reports
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve problems
• Supervise and train ambassadors
• Plan, assign and direct work
• Order and maintain products and supplies
• Ensure food quality, guest service, profit enhancement and sustainability standards
• Enter notifications for needed repairs to keep facility maintained to standards
• Record day’s events in the communication log
• Contact maintenance as necessary to maintain operation of equipment and facility
• Maintain repair log and control labor cost
• Conduct interviewing, hiring and training of ambassadors; planning, assigning and directing work; appraising performance
• Ensure excellent guest service by responding to guest requirements, expectations and needs
• Occasionally assist other location and areas throughout the park as needed

Skills

Communication skills

Math basics

MS Office

Guest service

Leadership

Time management

Interpersonal skills

Mobility/physical ability

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

SeaWorld Parks & Entertainment in Tampa seeks a motivated ambassador supervisor to lead a team and deliver exceptional guest experiences. You will model the highest standards of service and foster a positive atmosphere for all guests and coworkers.

You will prepare and track daily, weekly, and monthly reports, coordinate ambassador schedules, address complaints, train ambassadors, and ensure food quality, safety, and facility standards are met.