Ambassador F&B Operations & Events Manager

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts on Food & Merchandise

Medical, Dental, Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent & Health Care FSAs

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment in Orlando, FL seeks enthusiastic Ambassadors to lead a front-line team delivering exceptional guest experiences. You will supervise, train, and coach ambassadors, maintain high safety and cleanliness standards, and support catering, special events and festival efforts.

Able to work weekends, holidays and evenings; roles may shift by business need to optimize guest experiences and operations across indoor and outdoor settings.

Qualifications

• 18+ years of age.
• 1+ year experience in food & beverage or similar leadership role.
• Ability to lead and develop ambassadors.
• Model SEA safety, guest service, attendance and wardrobe standards.
• Able to work in areas that sell/serve alcohol.
• Driver's license preferred.
• Food Safety Manager certification preferred.
• Lift/carry/push/pull up to 50 lbs.
• Extensive walking and standing throughout shift.
• Occasional bending, kneeling, squatting and fine hand manipulation.
• Outdoor/indoor work in varied weather.
• Flexible schedule including weekends, holidays, evenings.
• Placement may vary based on business needs.

Responsibilities

• Supervise, train, and counsel Ambassadors.
• Perform duties you supervise.
• Maintain a clean and safe environment for all.
• Develop team through training, feedback, and coaching.
• Ensure compliance with regulations and policies.
• Support leadership with planning and organizational requests (Catering, Events).
• Respond to guest and team member needs; assist with scheduling and food orders.

Skills

Leadership

Team training

Guest service

Communication

Job description

SeaWorld Parks & Entertainment in Orlando, FL seeks enthusiastic Ambassadors to lead a front-line team delivering exceptional guest experiences. You will supervise, train, and coach ambassadors, maintain high safety and cleanliness standards, and support catering, special events and festival efforts.

Able to work weekends, holidays and evenings; roles may shift by business need to optimize guest experiences and operations across indoor and outdoor settings.