Ambassador Supervisor: Elevate Guest Experience

Entertainment Places; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking a dedicated Ambassadors Supervisor for our Orlando location. You will lead a team to deliver exceptional guest experiences from the moment guests arrive, ensuring policies, safety, and service standards are met across merchandise locations.

Applicants should have a high school diploma, 18+ years old, and prior assistant supervisor experience at a theme park is preferred.

Qualifications

• High school diploma or equivalent required.
• At least 18 years of age.
• Previous Assistant Supervisor experience at a theme park preferred.
• Strong guest service orientation and public interaction skills.
• Basic math and cash handling skills are essential.
• Ability to work indoors and outdoors in all weather conditions.

Responsibilities

• Lead and inspire a team to deliver great guest experiences from the start.
• Oversee policies, procedures, personnel, sales and merchandise, security and safety of all locations.
• Provide and lead team to deliver superior guest service.
• Respond to guest requirements and needs to ensure satisfaction.
• Monitor labor and inventory to meet goals and maintain safety.

Skills

Guest service

Team leadership

Cash handling

Communication

Math skills

Education

High school diploma or equivalent

Tools

POS systems

Windows OS

Job description

SeaWorld Parks & Entertainment is seeking a dedicated Ambassadors Supervisor for our Orlando location. You will lead a team to deliver exceptional guest experiences from the moment guests arrive, ensuring policies, safety, and service standards are met across merchandise locations.

Applicants should have a high school diploma, 18+ years old, and prior assistant supervisor experience at a theme park is preferred.