Food & Beverage Supervisor — Guest Experience Leader

SeaWorld Parks & Entertainment; San Diego (CA); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise,等

Résumé du poste

SeaWorld Parks & Entertainment in San Diego is seeking enthusiastic ambassadors to join our team. You will lead a crew to deliver exceptional guest service, open/close facilities, provide park information, monitor equipment, and ensure safety procedures are followed while maintaining a fast-paced, friendly environment for guests.

The role emphasizes teamwork, food service responsibilities, training, and adherence to safety standards including ServSafe and Food Handlers requirements.

Qualifications

• One to three months of related experience or equivalent combination of education and experience.
• Successfully pass ServSafe exam prior to starting.
• Able to pass Alcohol training upon selection.
• Able to pass Food Handlers test and maintain valid Food Handlers card.
• Strong written/verbal communication skills.
• Able to frequently lift/move up to 50 pounds with or without accommodation.
• Able stand for prolonged periods of time.
• Able to handle multiple tasks and work in a fast paced environment.
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions).

Responsabilités

• Provides and leads team to deliver superior guest service.
• Regularly keeps ambassadors motivated and energized.
• Opens and closes facilities in accordance with established procedures.
• Provides menu and park information to guests.
• Monitors equipment and reports any problem to proper personnel.
• Ensures meal and rest periods are provided to ambassadors as required by company policy.
• Sets up and monitors queue lines.
• Records moneybag recaps and completes task on station task lists.
• Monitors stations to assure food looks pleasing and is portioned in accordance to recipes.
• Monitors temperature of food and equipment in accordance with HACCEP plan and takes appropriate action.
• Supervises and trains ambassadors.
• Authorizes ambassador over-rings.
• Monitors food waste and educates ambassadors on waste procedures.
• Carries out supervisory responsibilities per policies including training ambassadors; planning, assigning and directing work; addressing complaints and resolving problems.
• Represents the park with a positive attitude and high energy; supports quality across all job aspects.
• Prepares and serves food for park guests.
• Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors.
• Responds to guest requirements, expectations and needs.
• Other duties as assigned.
• Assists other locations and areas throughout the park as needed

Connaissances

Guest service

Team leadership

Communication

Food safety

Description du poste

SeaWorld Parks & Entertainment in San Diego is seeking enthusiastic ambassadors to join our team. You will lead a crew to deliver exceptional guest service, open/close facilities, provide park information, monitor equipment, and ensure safety procedures are followed while maintaining a fast-paced, friendly environment for guests.

The role emphasizes teamwork, food service responsibilities, training, and adherence to safety standards including ServSafe and Food Handlers requirements.