Guest Experience Supervisor — Elevate Service & Team

Travel-Leisure-Co; Fort Lauderdale (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor in Fort Lauderdale to lead daily guest service operations and deliver exceptional hospitality experiences.

You will coach a front- and back-of-house team, ensure accurate check-in/check-out, analyze reports, and maintain room inventory while fostering positive guest and associate relationships. This role requires excellent communication, problem-solving, and hands-on training to elevate service standards.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication.
• Working knowledge of property management systems.

Responsibilities

• Lead daily operation of guest service shifts.
• Oversee front- and back-of-house guest service operations.
• Ensure proper check-in/check-out procedures and analyze reports.
• Maintain room inventory and schedule adjustments.
• Provide hands-on training and coaching for customer service.

Skills

Leadership

Communication

Customer service

Problem solving

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor in Fort Lauderdale to lead daily guest service operations and deliver exceptional hospitality experiences.

You will coach a front- and back-of-house team, ensure accurate check-in/check-out, analyze reports, and maintain room inventory while fostering positive guest and associate relationships. This role requires excellent communication, problem-solving, and hands-on training to elevate service standards.