Guest Services Lead - Elevate Guest Experiences

Sonesta International Hotels; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Vacation & Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Short & Long-Term Disability Insurance

Employee Perks & Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels in Fort Lauderdale seeks a Lead Guest Services Agent to drive front desk operations and guest relations. You will serve as the primary contact for front desk systems and guest inquiries, ensuring seamless check-in, information delivery, and issue resolution.

The role requires at least 1 year of hotel or retail customer service, fluency in English, and strong communication skills.

Qualifications

• Fluent English is required.
• Professional verbal and written communication skills.
• Experience with Microsoft Office and Opera systems preferred.
• 1 year of hotel or retail customer service is preferred.
• ServSafe and/or TIPS certifications may be required.
• Valid driver’s license required.

Responsibilities

• Deliver Sonesta Service in all guest interactions.
• Register guests, issue keys, provide information, and answer phones.
• Accurately process cash and credit card transactions per procedures.
• Maintain security of cash, transactions, and guest information.
• Routinely book reservations and upsell rooms when possible.
• Follow seasonal reservation strategy for pricing and availability.
• Promote teamwork and quality service with other shifts and management.
• Attend to shoppe and pour services; comply with alcohol laws.
• Fulfill guest requests and ensure timely delivery of services.
• Issue and manage guest safe-deposit boxes.
• Comply with health, safety, and alcohol service regulations.
• Perform other duties as assigned.

Skills

Fluent English

Verbal & Written Communication

Math Skills

Problem Solving

Microsoft Office

Opera PMS

ServSafe Certification

TIPS Certification

Driver's License

Education

High School Diploma or Equivalent

Tools

Opera PMS

Microsoft Office

Job description

Sonesta International Hotels in Fort Lauderdale seeks a Lead Guest Services Agent to drive front desk operations and guest relations. You will serve as the primary contact for front desk systems and guest inquiries, ensuring seamless check-in, information delivery, and issue resolution.

The role requires at least 1 year of hotel or retail customer service, fluency in English, and strong communication skills.